Returns & Refunds policy

Last updated: 29.04.2025

At MarkitUp, we’re committed to delivering high-quality design and web services tailored to your business needs. Because all of our work is custom and service-based, we offer the following refund policy to ensure fairness and clarity:

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• You cancel the project before any design work has begun.

• We fail to deliver the initial concept or first draft within the agreed timeline and you decide not to proceed.

• You are dissatisfied with the final delivery, and we are unable to resolve the issue after reasonable attempts (typically up to 2 revision rounds as outlined per service).

2. Non-Refundable Situations

Refunds will not be granted if:

• You have already approved the final design or received high-resolution files.

• The delay or dissatisfaction is due to lack of communication, missing information, or client-side changes after work has started.

• The work has been substantially completed (e.g. concepts or designs have already been delivered).

3. How to Request a Refund

To request a refund:

• Email us at markitupservices@outlook.com with your order details and reason for the request.

• Refund requests must be submitted within 7 days of project delivery or cancellation.

• We will review your request within 3 business days and respond with a resolution.

4. Partial Refunds

If the project is partially completed and you choose not to proceed, a partial refund may be issued based on the amount of work done to date.

5. Payment Processing Fees

If a refund is approved, processing fees from payment providers (e.g. Stripe, PayPal) may be deducted from the refund amount, depending on the platform's terms.

We’re Here to Help

Our goal is always to ensure your satisfaction. If you're unhappy with any part of your experience, please reach out and we'll do our best to make it right.